Best Buy Crowdsourcing staff expertise to answer Tweets

It’s a simple concept from Best Buy. Customers ask questions on Twitter about products… Question sent to chosen staff member who has opted in for the subject matter… Staff member answers on Twitter.

Of course the beauty of Twitter is you get to see what people are asking as well. At time of writing the last question submitted was “Why does my dog keep leaving a poopy in front of my room.” Be interesting to see how they reply to that one.

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http://twitter.com/Twelpforcehttp://twitter.com/Twelpforce

Sample of questions sent to Best Buy Twelpforce
(Note: I just copied and pasted whatever was on screen at the time (last 15 Qs) as a live sample, they have not been selected)

KaggyFriggle: @twelpforce Why does my dog keep leaving a poopy in front of my room? 8 minutes ago

csturner89: @TWELPFORCE I have a laptop with a T2060 processor and 2 gig ram.. i want something better in the 500 range what would you have? 31 minutes ago

jamiah93: @TWELPFORCE So does touch-screen depend completely on the monitor or does the computer itself has anything to do with it? 37 minutes ago

pwebbiz: @twelpforce Looking for netbook recommendations. Something for business on the go use. 41 minutes ago

NakedBoyNews: Doing a story on cell phones. Advice: Whats better LG Dare or LG enV Touch? and is the enV Touch just the LG Voyager? @twelpforce 42 minutes ago

NakedBoyNews: Doing a stpry on cell phones. Advice: Whats better LG Dare or LG enV Touch? and is the enV Touch just the LG Voyager? @twelpforce 42 minutes ago

pwebbiz: @twelpforce @agent3012 Thanks for helping me solve a week long problem! #twelpforce is great! 50 minutes ago

queen90018: @TWELPFORCE Maybe a free incentive with purchase, but not a $10.00 with a $500.00 that’s extreme in this economy. 54 minutes ago

CherryKitten68: @twelpforce I’m looking for a car radio for under $200 w/ ipood and bluetoof 4 my ’95 honda chivic 54 minutes ago

ohsqrrlgrrl: @twelpforce need a cheap cell phone plan contract with sim card capabilities for internat’l and nat’l use. ideas? about 1 hour ago

ayylaurenn: @TWELPFORCE which laptop has the fastest processor? about 1 hour ago

xDeathReaperx: @TwelpForce Do you have a MacBook? about 1 hour ago

nunonunonuno: @twelpforce How many HD SLRs are out there. Can you help. about 1 hour ago

CappyT1982: @TWELPFORCE To join twelpforce do we need to cut off your head with a sword thus quicking oursleves, or is it when one of you bites us? about 2 hours ago

bernierjohn: @twelpforce TIP If you’re reading this and wondering when you should jump in, read WIKI first, and get going! Don’t be afraid to fail… about 2 hours ago

HT http://creativity-online.com/work/view?seed=b92d638e
Posted by @eunmac

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